# Camera & Device

{% hint style="info" %}
Most camera and guidance issues are caused by browser permissions, motion settings, or another app already using the camera.
{% endhint %}

### Camera and device issues

#### The camera looks blurry or hazy

**What’s happening**

* The lens is smudged, fogged, or scratched.

**What to do**

* Wipe the lens with a soft cloth.
* Check that the lens is clean before starting again.
* If images still look hazy in good light, check for lens damage.

***

#### The scan won’t start / camera won’t open

**What’s happening**

* Camera permissions were not granted.
* Another app is already using the camera.
* The browser has blocked camera access for this site.

**What to do**

* When prompted, select **Allow** for camera permissions.
* Close any apps that might be using the camera, such as WhatsApp, Teams, Zoom, Instagram, or another browser tab, and try again.
* Refresh the page and reopen the scan.

**Check camera permissions**

**iPhone / iPad using Safari**

* Tap the **AA** icon or the **lock** icon in the address bar.
* Open **Website Settings**.
* Make sure **Camera** is set to **Allow**.

**Android using Chrome**

* Tap the **three dots** in Chrome.
* Open **Settings**.
* Open **Site settings**.
* Open **Camera**.
* Make sure Wondle is not blocked.

**Desktop browsers**

* Click the **lock** icon next to the website address.
* Check that camera access is allowed for the site.

{% hint style="warning" %}
If the camera still does not open, fully close other camera-based apps before trying again.
{% endhint %}

***

#### The phone keeps moving or the guides do not respond properly

**What’s happening**

* Motion or orientation access may be turned off.
* The guided overlays cannot respond properly to device movement.
* Sensor access may have been denied when the page loaded.

**What to do**

* Refresh the page and allow any motion or sensor permissions if prompted.
* Hold the phone steady and try again.
* If the guides still do not move correctly, check the settings below.

**Check motion and orientation access**

**iPhone / iPad using Safari**

* Open **Settings**.
* Open **Safari**.
* Make sure **Motion & Orientation Access** is turned on.

**Chrome and supported mobile browsers**

* If your browser asks for access to motion or sensor data, select **Allow**.

{% hint style="info" %}
The guided scan uses your phone’s motion sensors to help position the camera correctly.
{% endhint %}

***

#### The phone does not stay level or the scan feels difficult to control

**What’s happening**

* The phone may be moving too quickly.
* The device may be tilted too far.
* The image may be taken from too high above the panel or wheel.

**What to do**

* Slow down and keep the phone as steady as possible.
* Hold the phone level with the panel or wheel you are photographing.
* Avoid taking images from too high above the vehicle.
* If needed, stop, reset your position, and try the image again.

***

#### The scan works better on one device than another

**What’s happening**

* Older devices or outdated browsers may not support all guided features as smoothly.

**What to do**

* Use the latest version of your browser where possible.
* If you are on desktop, use the latest version of **Google Chrome** or **Microsoft Edge**.
* If one device is not working properly, try another phone or browser if available.

***

#### It is difficult to review the results properly

**What’s happening**

* The scan is designed for mobile capture, but detailed review may be easier on a larger screen.

**What to do**

* Where available, open the results on a desktop or laptop for easier review.
* If text or image detail is hard to read on mobile, switch to a larger screen if possible.
* Use the latest version of **Google Chrome** or **Microsoft Edge** for the best experience.

***

#### Quick checks before contacting support

**What to do**

* Confirm the camera permission is allowed.
* Confirm motion or orientation access is allowed if guided overlays are not working.
* Close other apps that may be using the camera.
* Refresh the page and try again.
* Restart the browser if the issue continues.
* Try another supported browser or device if available.

{% hint style="info" %}
If you contact support, include your device type, browser, and a screenshot if possible. That makes the issue much easier to identify.
{% endhint %}