> For the complete documentation index, see [llms.txt](https://wondle.gitbook.io/wondle-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wondle.gitbook.io/wondle-user-guide/welcome-to-wondle/bvrla_fair_wear_and_tear_guidelines/maintenance-service-and-repairs.md).

# Maintenance, Service & Repairs

The vehicle must have been serviced and looked after according to the manufacturer’s servicing/maintenance schedule.

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### Servicing evidence

* The service book, if originally supplied with the vehicle, must be present and date-stamped by the repairer or workshop as evidence that the services have taken place.
* If the service record is kept electronically, the customer must produce evidence that the vehicle has been serviced and maintained according to the vehicle manufacturer’s service and maintenance schedule.
* Appropriate evidence would include hard copies of the service record or invoice clearly showing the date, vehicle mileage reading and the repairer/service agent’s stamp.
* Customers must remove any sensitive personal information from such documents.

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### Repair standard and warranty

* Any repairs made to the vehicle before its return must be to a professional standard by repairers who can provide a full warranty on their work.
* Sustainable repair initiatives, such as green parts can be used provide they are Original Equipment Manufacturer (OEM) green parts and the repairer provides a full warranty on their work.

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### Odometer and mileage

* Unauthorised odometer changes and mileage blockers are not acceptable.
* Any odometer malfunctions must have been reported to the leasing company.
* The customer fully warrants that the mileage reading at the time the vehicle was collected is correct.