# Welcome to Wondle

- [Before you scan](/wondle-user-guide/welcome-to-wondle/preparing_your_vehicle_for_assessment.md): From preparing your car to capturing the images and help during the scan, you are in the right place.
- [How to register](/wondle-user-guide/welcome-to-wondle/preparing_your_vehicle_for_assessment/how-to-register.md)
- [How to Log in](/wondle-user-guide/welcome-to-wondle/preparing_your_vehicle_for_assessment/how-to-log-in.md)
- [Preparing your mobile device](/wondle-user-guide/welcome-to-wondle/preparing_your_vehicle_for_assessment/preparing-your-mobile-device.md)
- [Prepare your vehicle and environment](/wondle-user-guide/welcome-to-wondle/preparing_your_vehicle_for_assessment/prepare-your-vehicle-and-environment.md)
- [During the scan](/wondle-user-guide/welcome-to-wondle/how-to-use-wondle.md): From preparing your car to capturing the images and help during the scan, you are in the right place.
- [Scan Process explained](/wondle-user-guide/welcome-to-wondle/how-to-use-wondle/scan-process-explained.md)
- [Taking a good image](/wondle-user-guide/welcome-to-wondle/how-to-use-wondle/taking-a-good-image.md): This page helps end users capture clear images that are easy to interpret during processing and review.
- [How to do damage correctly](/wondle-user-guide/welcome-to-wondle/how-to-use-wondle/how-to-do-damage-correctly.md)
- [How to deal with tight angles](/wondle-user-guide/welcome-to-wondle/how-to-use-wondle/how-to-deal-with-tight-angles.md)
- [Completing the scan](/wondle-user-guide/welcome-to-wondle/how-to-use-wondle/completing-the-scan.md)
- [Dealing with results](/wondle-user-guide/welcome-to-wondle/dealing_with_lease_damage_results.md): From preparing your car to capturing the images and help during the scan, you are in the right place.
- [Verifying and correcting results](/wondle-user-guide/welcome-to-wondle/dealing_with_lease_damage_results/verifying-and-correcting-results.md): This step is where you review what was detected, confirm what’s correct, and edit anything that needs refining before you submit the report.
- [Adding additional damage or images](/wondle-user-guide/welcome-to-wondle/dealing_with_lease_damage_results/adding-additional-damage-or-images.md): Use this when damage is missing from the results, or when you want to record something you can see (or know is there) and ensure it’s included correctly.
- [The Fair Wear & Tear Guidelines](/wondle-user-guide/welcome-to-wondle/bvrla_fair_wear_and_tear_guidelines.md): Here's the correct information on the BVRLA fair wear and tear guidelines. This is what almost all leasing companies base their decision to charge on.
- [The BVRLA Standard Explained](/wondle-user-guide/welcome-to-wondle/bvrla_fair_wear_and_tear_guidelines/the-bvrla-standard-explained.md)
- [Exterior damage](/wondle-user-guide/welcome-to-wondle/bvrla_fair_wear_and_tear_guidelines/exterior-damage.md)
- [Glass & Mirror damage](/wondle-user-guide/welcome-to-wondle/bvrla_fair_wear_and_tear_guidelines/glass-and-mirror-damage.md)
- [Tyres & Wheel damage](/wondle-user-guide/welcome-to-wondle/bvrla_fair_wear_and_tear_guidelines/tyres-and-wheel-damage.md)
- [Interior](/wondle-user-guide/welcome-to-wondle/bvrla_fair_wear_and_tear_guidelines/interior.md)
- [Equipment](/wondle-user-guide/welcome-to-wondle/bvrla_fair_wear_and_tear_guidelines/equipment.md)
- [Documentation and vehicle keys](/wondle-user-guide/welcome-to-wondle/bvrla_fair_wear_and_tear_guidelines/documentation-and-vehicle-keys.md)
- [Maintenance, Service & Repairs](/wondle-user-guide/welcome-to-wondle/bvrla_fair_wear_and_tear_guidelines/maintenance-service-and-repairs.md): The vehicle must have been serviced and looked after according to the manufacturer’s servicing/maintenance schedule.
- [Contact us](/wondle-user-guide/welcome-to-wondle/contact-us.md)
- [Troubleshooting](/wondle-user-guide/welcome-to-wondle/troubleshooting.md)
- [Registration or log in](/wondle-user-guide/welcome-to-wondle/troubleshooting/registration-or-log-in.md)
- [Camera & Device](/wondle-user-guide/welcome-to-wondle/troubleshooting/camera-and-device.md): This page helps you fix common camera, device, and permission issues that can interrupt the scan.
- [Connectivity and Upload Issues](/wondle-user-guide/welcome-to-wondle/troubleshooting/connectivity-and-upload-issues.md)
- [Navigation and Interuptions](/wondle-user-guide/welcome-to-wondle/troubleshooting/navigation-and-interuptions.md): The scan fails after I switch apps / take a call / get interrupted
- [Image Quality](/wondle-user-guide/welcome-to-wondle/troubleshooting/image-quality.md)
- [Missing Steps](/wondle-user-guide/welcome-to-wondle/troubleshooting/missing-steps.md)
- [Limited Space](/wondle-user-guide/welcome-to-wondle/troubleshooting/limited-space.md)
- [Dirty Vehicles](/wondle-user-guide/welcome-to-wondle/troubleshooting/dirty-vehicles.md)
- [Correcting Errors](/wondle-user-guide/welcome-to-wondle/troubleshooting/correcting-errors.md)
- [Report timings](/wondle-user-guide/welcome-to-wondle/troubleshooting/report-timings.md)
- [Return Hub](/wondle-user-guide/welcome-to-wondle/leasing_return_hub.md): Best practice information full of the bits the guides don't spell out. We'll help you return your vehicle without a hitch.
- [Vehicle Cleanliness](/wondle-user-guide/welcome-to-wondle/leasing_return_hub/vehicle-cleanliness.md): If the collection agent does not feel the vehicle is clean, it does not mean that the damage is less likely to be recorded, the opposite could be true. it will be examined under controlled conditions.
- [Service History Documentation](/wondle-user-guide/welcome-to-wondle/leasing_return_hub/service-history-documentation.md)
- [Providing maintenance evidence with no digital service record](/wondle-user-guide/welcome-to-wondle/leasing_return_hub/service-history-documentation/providing-maintenance-evidence-with-no-digital-service-record.md)
- [Independent service confirmation letter (with download)](/wondle-user-guide/welcome-to-wondle/leasing_return_hub/service-history-documentation/independent-service-confirmation-letter-with-download.md): Use this template if detailed invoices are missing or if a short professional summary is needed. Ask the servicing garage to provide it on business letterhead.
- [Pairing quick start guide](/wondle-user-guide/welcome-to-wondle/leasing_return_hub/service-history-documentation/pairing-quick-start-guide.md): If you are unable to link their smartphone app to the vehicle’s digital infrastructure, it is usually due to one of the five common blockers below.
- [Digital Clean up](/wondle-user-guide/welcome-to-wondle/leasing_return_hub/digital-clean-up.md): Performing a digital cleanup before vehicle return helps protect personal data and reduces the risk of the next driver accessing stored information.
- [Lost Keys](/wondle-user-guide/welcome-to-wondle/leasing_return_hub/lost-keys.md): Returning a lease vehicle with a missing key is treated as a missing item and will result in a charge. Leasing companies expect all keys supplied with the vehicle (including Locking wheel nut keys)